8k817 Casino – Privacy Policy

1. Introduction

8k817 ("8k817," "we," "us," or "our") operates the online casino and sports betting platform accessible at 8k817.net (the "Platform"). We are committed to protecting the personal data of every player who registers and plays on 8k817, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy describes how 8k817 collects, processes, stores, and protects your personal information in connection with your use of the Platform. It also explains the rights you have over your data and how you can exercise them. Please read this policy carefully alongside our Terms & Conditions, which govern your use of the 8k817 Platform.

2. Personal Data We Collect

8k817 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address, including barangay, city, and province

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required

2.3 Financial Data

• GCash or PayMaya account reference numbers
• BPI, BDO, or Metrobank account details (account name and last four digits only)
• Transaction history, including deposits, withdrawals, and wager amounts in Philippine Peso (PHP)

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs

2.5 Communications Data

• Records of live chat conversations with 8k817 support agents
• Email correspondence with our team
• Feedback, survey responses, and promotional opt-in preferences

Data Category	Examples	Required?
Identity & Contact	Name, email, date of birth, address	Yes – for registration
KYC / Verification	Government ID, proof of address	Yes – before first withdrawal
Financial	GCash number, bank account reference	Yes – for transactions
Technical & Usage	IP address, device info, session logs	Automatic – for security
Communications	Chat logs, email records	When you contact us

3. How We Collect Your Data

8k817 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automated technologies: When you browse or use the Platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, and fraud prevention services to supplement the information you provide directly.

4. How We Use Your Personal Data

8k817 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your 8k817 account.
• Identity verification: To confirm that you are 21 years of age or older and to comply with Know Your Customer (KYC) obligations.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve our service quality.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing and promotions: To send you relevant offers and updates, where you have opted in to receive such communications. You may opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities.
• Platform improvement: To analyse usage patterns and improve the features, performance, and content of the 8k817 Platform.

5. Legal Basis for Processing

8k817 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations and KYC requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing and Disclosure of Data

8k817 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and prevent fraud.
• Technology service providers: Cloud hosting, platform infrastructure, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Government agencies, law enforcement, or regulatory bodies where we are legally required to disclose information.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

7. Data Retention

8k817 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage logs are retained for up to twelve (12) months for security and fraud prevention purposes.
• Marketing preferences and consent records are retained until you withdraw consent or close your account, plus one (1) year thereafter.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

8k817 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 8k817 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication (2FA) available for all player accounts.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While 8k817 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8k817 will notify affected players and relevant authorities in accordance with applicable law.

9. Cookies and Tracking Technologies

8k817 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the Platform so we can improve features and performance. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 8k817 Platform.

10. Your Privacy Rights

As a player on the 8k817 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data 8k817 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our data protection team via live chat or by emailing [email protected]. We will respond to all verified requests within thirty (30) days.

11. Children and Minors

The 8k817 Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine regulations governing casino-style gaming. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and take appropriate action.

If you believe that a minor has accessed the 8k817 Platform or provided us with personal data, please contact our support team immediately via live chat or at [email protected] so that we can investigate and act promptly.

12. Changes to This Policy

8k817 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the 8k817 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must cease using the Platform and may request account closure by contacting our support team.

13. Contact Our Data Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8k817 handles your personal data, please reach out to us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 8k817 Platform

We are committed to resolving all privacy-related enquiries promptly and transparently. Our team aims to respond to all written requests within two (2) business days.